We take a deep research into the whole operation procedure of the credit card call center by the newly born Grid-Operation Management Theory. As a result, not only the new company framework, operation procedure and information support plan are presented in detail based on the analysis, but also the possibility of carrying out the event has been proved in detail. Finally, with the combination of the fact, when carrying out the event, the key points in both operation and management have been analyzed carefully so that the strategy and steps of the event can be presented.The Grid-Operation Management and Operation Mode of Credit Card Call Center, which is presented in the thesis, is the important discovery and creativeness in credit card customer service area. For the effect of carrying out the mode during the elementary operation is so obvious that it offers a new mode and example for the management creation and development of the credit card customer service management. The methods and steps during the event showed huge importance to the management of credit card customer service call center.
